Post Orders for Security Guards

Why Do They Matter?

Security post orders are written instructions that outline what guards are expected to do in the course of their operations. They serve as the primary governing declaration, explanation, and direction as to how the guards will be performing daily duties, patrols, emergency responses, and reporting procedures. Post orders are also relied upon heavily by insurers in evaluating security risks and adjusting claims. Clear post orders create consistency, reduce confusion, and provide everyone involved with predictability and peace of mind; from an insurer’s perspective, they not only describe but dictate how the guard will behave both typically and in response to an incident.

What to Include

Strong post orders should be simple, site-specific, and easy to follow. Key elements include:

  • Post Overview – Site purpose and assignment details
  • Daily Duties – Access control, visitor check-in, activity logs
  • Patrols – Routes, frequency, and tools to be used
  • Emergency Steps – Fire, medical, evacuation, radio callouts
  • Reporting – How and when to document or escalate issues
  • Communication – Contact info, codes, and approved methods
  • Access Rules – Visitor policies and restricted areas
  • Special Instructions – Unique site details or client needs

Best Practices

Primary Duties

  • Walk the site and note risks or entry points
  • Collaborate with supervisors and clients
  • Write clear, specific steps
  • Review and update regularly
  • Train guards on scenario-based examples of how to follow the post orders

Post orders are more than a checklist—they’re a foundation for professional, consistent, and reliable security service.

Example of a Security Post Order: Security Post Order for Main Lobby

Post Location: Main Lobby – 123 Corporate Plaza
Shift Hours: 7:00 AM – 3:00 PM
Guard Assigned: Bob

  • Monitor front entrance and greet all visitors.
  • Verify visitor identification and issue guest badges.
  • Maintain visitor log with time in/out.
  • Ensure only authorized personnel access restricted areas.

Patrol Instructions

  • Conduct lobby patrols every 30 minutes.
  • Check restrooms, stairwells, and emergency exits during patrol.
  • Report any hazards (spills, blocked exits, broken equipment).

Emergency Procedures

  • Fire: Activate alarm, guide occupants to exits, call 911, and notify supervisor.
  • Medical: Call 911 immediately, provide location, and stay with individual until help arrives.
  • Suspicious Activity: Observe discreetly, report to supervisor, and follow escalation procedures.

Reporting Protocol

  • Complete incident reports before the end of shift.
  • Contact supervisor immediately for emergencies or policy violations.
  • Document all visitor and delivery activity in the daily log.

Communication

  • Carry radio at all times. 
  • Supervisor contact: (555) 123-4567 
  • Emergency services: 911 
Security Guard that is insured

How WestCongress Can Help Brokers?

Clear post orders ensure safer, more professional security operations—and the same principle applies to insurance. Just as guards rely on strong instructions, brokers need a partner who provides clarity, consistency, and support.

At WestCongress, we work with brokers to:

  • Simplify the process with responsive service and straightforward risk evaluation.
  • Deliver tailored solutions that meet the unique needs of each client.
  • Strengthen relationships by providing resources that help brokers build trust and retention.

Your clients count on you. You can count on us.

WestCongress is now able to offer security guard coverage for bars, taverns, and lounges.

WestCongress considers a wide range of security risks, including office/residential buildings, warehouses/depots, hospitality/restaurant/tavern, shopping/commercial centers, and has an experienced team skilled in evaluating complex risks, including security work at airports/seaports, government offices/installations, and events/venues.

Get in touch with our security team at submissions@westcongress.com to learn more about our product offerings and how we can support your insured’s security risk.