Senior Claim Examiner

General Description

Analyze, investigate and resolve complex claim issues involving bodily injury, property damage, and personal/advertising injury, including coverage, liability and damages.  

Key responsibilities:

  • Ensure appropriate investigation of the underlying facts and circumstances is carried out in a timely manner, proper experts are retained and utilized where necessary, selection and utilization of counsel is appropriate, and proper negotiation strategies are employed. 
  • Recognizing exposures and ensuring reserving is appropriate and timely.
  • Evaluating coverage issues and risk transfer opportunities.
  • Effectively communicate exposures both internally and externally.
  • Overall responsibility for formulating proper resolution strategy to ensure best total outcome.
  • Position may require periodic travel to attend meditations, trials and / or other related meetings.
  • Perform other duties as assigned.


  • Minimum of 7-10 years’ experience handling complex commercial liability claims.
  • Proficient computer skills required to navigate our paperless claim file system.
  • Excellent communication skills both written and oral.
  • Ability to professionally interact at a high level with both internal and external parties.
  • Easily adapts to changing situations requirements or priorities.
  • Skillful negotiator.

Knowledge and Skills

  • Technical Skills: possesses a high level of technical claim and legal knowledge and skills.
  • Client Focus: good at interpersonal relationships and building trust.
  • Communications: good at listening and written communications – including large loss claim reports and coverage letters.


  • Bachelor’s degree
  • Advanced degree in business and/or studies in risk management


  • CPCU designation/AIC certification preferred
  • Adjuster license

Job Type: Full Time
Job Location: Manchester New Hampshire

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